Hi Jim,
Thank you for replying.
In order to assist you further I will need to gain access to your account to check the files and setup. I have sent an email to the approved administrative address on file to gain security verification and permission to proceed - this also updates as a ticket in the Support Console. Please check your email or your Support Console to respond so I can further assist you.
Once the issue is resolved you can post the findings here if you like, however I am not able to disclose account details/findings publicly.
Kind regards,
Melissa
Social Media Manager